WhatsApp only restore group chat and it’s empty

I recently lost my phone and all the WhatsApp chats, photos, and videos are gone. Luckily, before I lost my phone, I enabled the backup daily via Google Drive.

I bought a new phone and installed a new WhatsApp on the phone, and after verifying my phone number, it says that it had found backup at Google Drive and asks if I want to restore it, I push yes. The backup is around 400MB and it finished restoring the backup. I looked at the WhatsApp chat, it only shows group chat and all its content are empty.

I checked the file storage, and it has msgstore.db.crypt8 file in /sdcard/WhatsApp/Databases/.

I finally able to restore the chats, complete with photos, and videos after I clear cache at the settings > app > WhatsApp. Then, click on WhatsApp app again, it will asks you to reverify your phone number, then it will restore, this time should take quite fast, less than one minute because the backup files are already in your phone.

One thing to note is, the backup will go back to the state where it is last backed up, so the chats, photos, and videos you received from your last back up (the last backup before the phone is lost) till you do this restoration will not be in the backup.


  1. I’ve attempted this but can’t get watsapp messages back and I’m in the exact same situation as you. Could you explain more step by step the process you took as I’ve clear cache via setting storage watsapp and when gone back into watsapp it’s not asking me to verify. My last back up for 2 days and I have disabled watsapp from storing on drive in fear it will over ride the last full back up

    1. Hi, sorry for being unclear in the post. I think you already did what I said.
      1. Check file storage if there is msgstore.db.crypt8 file in /sdcard/WhatsApp/Databases/.
      2. Clear cache at the settings > app > WhatsApp.
      3. Click on WhatsApp app again.
      4. WhatsApp will asks to reverify your number.
      5. WhatsApp restore.

      1. Hi, thanks for this! I did find the backup file that was downloaded. Then I cleared the cache. I also had to clear the data. Now I am hoping that it is restoring the backup from the phone. But it is already taking longer than a minute.

  2. My phone had the same symptoms, but the above solution did not work. What did work, was moving the WhatsApp folder from the SD card to the internal memory. Only then did my new phone find the backup.

  3. Hi,i facing the same problem with u. When restore the data from google drive, it will stuck at 24% and say that whatsapp unable to restore the message, try to restore the older backup? then click yes, it will show up sucess restore but end up only show the group with empty message. I had try local backup and google drive backup, all same. But i havent try clear the cache and try again because i had to wait 2 days to get the verification code. My databased was crypt12.

    Please help

      1. hi Shaun

        I have same issue as of lemonroti above. I tried to clear the Cache and still no luck. Now I have to wait 8 hrs before I get the code via SMS as I have probably exhausted Call Me option as per Whatsapp.

      2. HI i manage to recover the whatsapps message by reset my new phone and put the new sim card inside, haha

    1. I have same issue as of you – stucking at 24% etc etc.I tried to clear the Cache and still no luck. Now I have to wait 8 hrs before I get the code via SMS as I have probably exhausted Call Me option as per Whatsapp.

      Please advise if you could get your chat history and if yes, please share the procedure.

      Thanks in advance.

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